Frequently asked questions
How should I care for my statue?
Use a clean, soft cloth to wipe the surface with water and a few drops of a neutral cleaner or mild liquid detergent. Crucially, do not use products containing lemon, vinegar, or other acids, as these can easily stain the stone's surface. Remember to avoid using abrasive scrubs or materials while cleaning, as they can leave scratches on polished areas. Since stone products are fragile, please handle them with care.
Are your products handmade?
Yes, our products are handmade. We collaborate with artisans who have been perfecting their craft for generations.
How do you ensure the statue does not get damaged during shipping?
We ensure your purchase reaches you in perfect condition by using protective packaging and the safest delivery options. To guarantee maximum protection, we generally use a combination of materials, including foam, bubble wrap, corrugated sheets, and air sheets, to carefully pack and cushion each statue.
What should I do if I receive a damaged, incorrect or missing product?
We sincerely apologize for any disappointment and want to ensure your return and refund process is as smooth and hassle-free as possible. Please contact us directly to quickly initiate your return.